PEOPLECERT ITIL-4-BRM VALID EXAM SIMS - ITIL-4-BRM EXAM

Peoplecert ITIL-4-BRM Valid Exam Sims - ITIL-4-BRM Exam

Peoplecert ITIL-4-BRM Valid Exam Sims - ITIL-4-BRM Exam

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Tags: ITIL-4-BRM Valid Exam Sims, ITIL-4-BRM Exam, ITIL-4-BRM Reliable Exam Pattern, Valid ITIL-4-BRM Study Notes, Updated ITIL-4-BRM Dumps

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ITIL-4-BRM Exam | ITIL-4-BRM Reliable Exam Pattern

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Peoplecert ITIL-4-BRM Exam Syllabus Topics:

TopicDetails
Topic 1
  • Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.
Topic 2
  • Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.
Topic 3
  • Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.
Topic 4
  • Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.
Topic 5
  • Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

Peoplecert ITIL 4 Specialist: Business Relationship Management Sample Questions (Q10-Q15):

NEW QUESTION # 10
Which activity is the responsibility of the 'sponsor' role?

  • A. Takes responsibility for the outcomes of service consumption
  • B. Defines the requirements for a service
  • C. Uses the service
  • D. Authorizes the budget for service consumption

Answer: D

Explanation:
The sponsor is the individual who secures and authorizes funding for service consumption, ensuring that the necessary budget is allocated.


NEW QUESTION # 11
What technique is MOST appropriate to help a business relationship manager understand how a customer affects the business relationship journey?

  • A. Gemba walk
  • B. Business relationship models
  • C. Voice of customer
  • D. Stakeholder analysis and mapping

Answer: D

Explanation:
Stakeholder analysis and mapping helps the BRM identify and understand a customer's influence, interests, and impact on each stage of the relationship journey.


NEW QUESTION # 12
Which statement about the relationship between the capability criteria and the four dimensions of service management is CORRECT?

  • A. Each capability level contains one or more criteria for each of the four dimensions
  • B. Not all capability criteria have been mapped to one of the four dimensions
  • C. Each capability level contains the same number of criteria for each of the four dimensions
  • D. Each capability criterion is linked to only one of the four dimensions

Answer: A

Explanation:
At every capability level, there are one or more criteria corresponding to each of the four dimensions of service management, ensuring balanced consideration across all dimensions.


NEW QUESTION # 13
The business relationship managers at a large it service provider are exploring ways to improve the customer journey. As an objective of this initiative, they want to automate the feedback collection and reporting mechanisms that are used to monitor customer experience. Given this objective, what is the minimum target capability level for organization should set for this practice?

  • A. Level 5
  • B. Level 3
  • C. Level 4
  • D. Level 2

Answer: C

Explanation:
Automating feedback collection and reporting indicates a move towards quantitatively managed, tool-supported processes, which corresponds to Capability Level 4.


NEW QUESTION # 14
A parent is authorizing the purchase of a cell phone for her child. What role is the parent assuming?

  • A. Provider
  • B. Customer
  • C. User
  • D. Sponsor

Answer: D

Explanation:
By authorizing the purchase, the parent is assuming the sponsor role.


NEW QUESTION # 15
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